WatsON - Stay tuned with AS Watson

Shaping a Better Future

Thu, 02 Apr 2026 06:25:58 +0000

AS Watson is honoured to receive the Social Enterprise Supporter Plus Award 2025, while Watson’s Wine is also proud to be recognised as a Social Enterprise Supporter. These awards affirm the Group’s long‑standing commitment to ethical consumption and meaningful collaboration with social enterprises in Hong Kong.

Organised by the Fullness Social Enterprises Society, the Award recognises organisations that collaborate with social enterprises to create shared value and deliver positive community impact.

From Aisles to Beats

Wed, 01 Apr 2026 03:38:34 +0000

Kruidvat Netherlands partnered with electronic music brand A State of Trance (ASOT) to celebrate its 25th anniversary, transforming its Rotterdam Binnenwegplein store into a pop‑up dance experience. When ASOT founder Armin van Buuren and DJ Tjade delivered live DJ sets between the aisles, the everyday shopping trip was turned into an extraordinary moment.

The activation seamlessly blended retail with festival culture, creating an authentic, unexpected and highly shareable brand experience.

Moving Together

Tue, 31 Mar 2026 02:14:52 +0000

To celebrate the 185th anniversary of AS Watson, Watsons China teamed up with the popular fitness app Keep to host a hiking event in Guangzhou. The event began with running teams dressed in attire from different eras setting off from “Watson’s the Chemist” themed pop-up store. After passing by several stores and iconic landmarks in the city, over a thousand runners including customers and Watsons colleagues — took part in the relay and hiked up to the summit of Baiyun Mountain, sharing their energy along the way.

Top Scorers of Customer Love Score💯

Mon, 30 Mar 2026 03:04:30 +0000

At AS Watson, our top priority is to put a smile on our customers’ faces today and tomorrow. We achieve this by conducting monthly surveys across all our markets, enabling customers to share their experiences and rate our service, products, and environment after each visit.

We would like to extend our heartfelt congratulations to the Top Scorers of this month's Customer Love Score survey, who have attained a perfect score of 100.

In this month's Top Scorer series, we feature:

Fortress - Kai Tin Shopping Centre
Watsons Vietnam - GO Dong Nai
Marionnaud Italy - Domodossola F. Lli Dio
Marionnaud Czech Republic - Borská Pole Plzeň

Our service goes beyond sales, focusing on customer experience and long-term relationships. This reflects our ‘high value & approachable tech’ positioning and drives stronger satisfaction and repeat purchase.
Jacky Ma, Store Manager
Fortress – Kai Tin Shopping Centre

The store puts customers at the heart of everything it does, treating each one with respect and care. The team proactively welcomes customers, listens attentively, and provides tailored advice to ensure the right products and solutions meet individual needs. With a friendly and professional approach, the store consistently delivers a comfortable and positive shopping experience.
My Tong Yen, Assistant Store Manager
Watsons Vietnam – GO Dong Nai

Our success comes from a small, dedicated team of two who genuinely care. We take the time to listen, understand, and connect with each customer personally. With empathy, attention, and passion, we make every customer feel valued - turning each visit into a moment of Customer Love.
Rossella Marino, Store Manager
Marionnaud Italy – Domodossola F. Lli Dio

Our team’s success is built on genuine customer care, strong teamwork, and attention to detail. We listen carefully, understand each customer’s needs, and help them find the right products. By creating a welcoming atmosphere and sharing our passion for perfumes, we build trust and memorable experiences that naturally lead to high customer satisfaction and love.
Jana Matasová, Store Manager
Marionnaud Czech Republic – Borská Pole Plzeň

Fragrance Meets Wellbeing

Fri, 27 Mar 2026 06:12:14 +0000

The Perfume Shop introduced The Scent Sanctuary, a sensorial pop‑up experience celebrating the powerful connection between fragrance and wellbeing.

Hosted in London, the immersive space featured guided scent sessions that blended perfume discovery with breathwork, meditation and gentle movement, inviting customers to pause, reconnect and experience fragrance in a more mindful way.

AS Watson Global Best Store Team Awards

Thu, 26 Mar 2026 07:37:27 +0000

AS Watson hosted the Global Best Store Team Awards 2026 in Hong Kong, coming together for a memorable Award Presentation Ceremony and Celebration Dinner, proudly recognising 52 winning store teams from 37 markets, selected from over 17,000 stores worldwide.

The Awards honour our most outstanding store teams who consistently go above and beyond to serve customers with heart, teamwork and excellence. They play a vital role in bringing our purpose to life, putting a smile on our customers’ faces today and tomorrow for billions of people around the world.

As we celebrate AS Watson’s 185th anniversary, this year’s winners also reflect the legacy we have built over generations, shaped by passionate colleagues, strong teams and an unwavering commitment to customers.

Congratulations to all our 2026 Global Best Store Team Award winners, and thank you for your dedication, professionalism and the difference you make every day.

Powering Low Carbon Future

Mon, 23 Mar 2026 03:25:49 +0000

What Is Renewable Electricity?

Renewable electricity comes from naturally replenishing sources like wind, solar, and hydropower. Unlike fossil fuels, these sources generate significantly fewer greenhouse gas emissions, making them essential in the fight against climate change. According to the World Resources Institute, electricity and heat use account for around 30% of global human‑caused emissions.

Why are Energy Attribute Certificates (EACs) Important?

EACs verify that the electricity we purchase is genuinely renewable, allowing us to credibly report progress towards sustainability targets.

A Shared Commitment to Sustainability

AS Watson Group procured approximately 630 GWh of renewable energy through EACs across selected markets—including Mainland China, Hong Kong, Indonesia, Malaysia, the Philippines, Thailand, and Türkiye—covering nearly 100% of annual electricity consumption in these markets. The United Kingdom, The Netherlands and Belgium continue to be powered by nearly 100% renewable electricity too. This achievement underscores the division’s commitment to advancing renewable energy adoption across Asia.

AS Watson Group has made substantial progress in adopting renewable electricity. By leveraging EACs and engaging employees in energy-saving efforts, we are advancing towards our ambitious sustainability goals.

Step Into a World of Beauty

Thu, 19 Mar 2026 08:05:34 +0000

BEAUTYCON 2026: World of Beauty marked its third edition this year, bringing together beauty innovation, community and inspiration at SMX Convention Center Manila. Organised by Watsons Philippines, SM Beauty and LOOK At Me, the four-day event featured over 185 brands and immersive experiences exclusively for Watsons Club, SMAC and LOOK List members.

During the event, Dr. Malina Ngai, Group CEO of AS Watson, shared the Group’s 185th anniversary theme, “Grow As One”, celebrating the unity, customer love and shared purpose that have driven AS Watson’s growth for nearly two centuries.

This year’s BEAUTYCON embraced the theme of beauty with no limits, encouraging everyone to define beauty in their own way — reflecting how the brands continue to connect with customers through innovation and inclusivity, while growing together as one.

Convenience Made Lite

Tue, 17 Mar 2026 10:56:38 +0000

Watsons Singapore has teamed up with Shell to launch the world’s first-ever Watsons Lite concept inside a Shell station. Designed for quick, convenient shopping, Watsons Lite offers a curated selection of everyday essentials — from health supplements and personal care items to hygiene must-haves and travel‑ready necessities. With its easy‑to‑navigate layout, customers can effortlessly pick up what they need, making it perfect for busy lifestyles and on‑the‑go moments.

Watsons Lite is now available at 12 Shell service stations across Singapore, with more locations coming soon — bringing greater convenience and everyday essentials even closer to customers.

The Women Who Made It

Mon, 16 Mar 2026 04:32:21 +0000

Watsons Thailand launched the Green Ribbon campaign under the theme “The Women Who Made It”, reaffirming its commitment to empowering women and advancing gender equality. In collaboration with the Association for the Promotion of the Status of Women, the campaign raised funds for the Emergency Shelter for Women in Crisis, providing women in need with protection, care, and opportunities for a fresh start.

As part of the campaign, Watsons Thailand also hosted a DIY charm‑making workshop, inviting customers who purchased Green Ribbon and selected brand products to create a personalised hand‑cream keychain charm as a meaningful keepsake.