WatsON - Stay tuned with AS Watson

House of Quality

Tue, 05 May 2026 07:13:20 +0000

Watsons Thailand launched the House of Quality event, an immersive showcase highlighting 900+ products across head‑to‑toe self‑care and reinforcing Watsons’ leadership in health and beauty retail.

Building on this momentum, Watsons Thailand rolled out the Watsons Good Value Good Quality campaign to support customers amid rising living costs. Through collaboration with the Ministry of Commerce’s “Thai Chuay Thai” programme, the campaign helps maintain affordable pricing on over 800 essential items, reaffirming the brand as a trusted, value‑driven partner for customers.

A Fresh Revamp

Mon, 04 May 2026 03:56:45 +0000

Watson’s Wine unveils its newly refreshed eStore and App, delivering a faster, more seamless shopping experience. With mobile number login, auto‑applied coupons and bank offers, alongside improved navigation and advanced search, customers can now discover the perfect bottle with ease.

From everyday favourites to exceptional choices for special moments, the enhanced Watson’s Wine experience brings great wines even closer to customers, anytime and anywhere.

Elevated Reward Experience

Thu, 30 Apr 2026 04:05:49 +0000

Watsons Malaysia unveiled Watsons Ganjaran Raksasa, its biggest‑ever member rewards campaign, setting a new benchmark by breaking the Malaysia Book of Records for the Highest Rewards Value in a Loyalty Programme. With over RM10 million in W Rewards across over 150 brand partners, the campaign empowers members to earn and redeem points across dining, travel, lifestyle, health and beauty—elevating Watsons Club into a lifestyle rewards platform.

Globally Recognised Quality

Wed, 29 Apr 2026 06:14:09 +0000

Watsons has been awarded 8 honours at the prestigious Monde Selection Quality Awards 2026, marking the third consecutive year it has been recognised by Monde Selection.

This year, 4 Watsons Health and Target Pro by Watsons products received Gold Awards. This recognition celebrates Watsons' dedication to quality, safety and innovation — and the trust customers place in us.

The award-winning Watsons Own Brand products are:

Gold Awards

Watsons Double Nutri Liquid Calcium
Watsons Double Nutri Liquid Glucosamine
Target Pro by Watsons SOS Serum
Target Pro by Watsons SOS Cream

Nominees

Watsons Nutrivate Complete Adult Nutrition (850g)
Watsons Nutrivate Complete Adult Nutrition (400g)
Watsons Nutrivate GI Balance Adult Nutrition
Watsons Premium Hair Booster

Top Scorers of Customer Love Score💯

Wed, 29 Apr 2026 03:27:00 +0000

At AS Watson, our commitment is to put a smile on our customers’ faces today and tomorrow. We believe the best way to achieve this is by listening to their feedback. To this end, we conduct a monthly customer survey called the Customer Love Score across all our markets, allowing customers to rate their experiences after each visit.

Congratulations to the top scorers of this month's Customer Love Score survey for achieving a perfect score of 100!

In this month's Top Scorer series, we feature:

Watsons Thailand – Big C Pattani
Watsons Singapore – Tampines Mart
Kruidvat Netherlands – Roosendaal Roselaar
Drogas Latvia – Spice, Riga

Our success is driven by living Watsons’ Staff Character standards. Through the Basket Fantastic+ approach, our team proactively engages customers, understands their needs, and recommends relevant products, promotions, and member benefits—delivering warm, consistent, and customer‑centric service from entry to checkout.
Waeromli Che-Ubong, Store Manager
Watsons Thailand – Big C Pattani

We achieved a 100% Customer Love Score through strong teamwork and consistent service excellence. Our team warmly engages customers, provides attentive support, and maintains high store standards—ensuring well‑stocked shelves and a pleasant, memorable shopping experience.
Wu Chengbin, Store Manager
Watsons Singapore – Tampines Mart

We are proud to achieve a 100% Customer Love Score through strong teamwork and shared commitment. By warmly welcoming every customer, going the extra mile, and leading with a genuine smile, we create memorable experiences that reflect our passion for service.
Bianca Heijnen, Store Manager
Kruidvat Netherlands – Roosendaal Roselaar

Achieving the highest CLS is especially meaningful while serving a high volume of customers daily. It is made possible through thorough training, shared understanding, and strong teamwork. Despite the challenges, I am truly proud that we succeeded together.
Veronika Tretjakova, Store Manager
Drogas Latvia – Spice, Riga

World Day for Safety & Health at Work: Keeping Our Warehouses Safe

Tue, 28 Apr 2026 06:47:38 +0000

28 April marks the United Nations World Day for Safety and Health at Work, a global reminder of the importance of creating safe, healthy and supportive workplaces for everyone.

What do we do to keep our colleagues safe?

Across AS Watson, 10 Business Units have implemented automation solutions in our warehouses to drive operational efficiency, such as in Kruidvat, Watsons China, Watsons Thailand, and PARKnSHOP. As automation becomes an integral part of our operations, we have strengthened safety measures to better protect our colleagues.

Perimeter fencing has been installed to clearly separate Automated Guided Vehicles (AGVs) and automated system areas from staff working zones, helping to reduce the risk of workplace incidents.

What do we do to supports colleagues’ wellbeing?

Work and break arrangements have been adjusted, with more frequent breaks introduced to help reduce muscle fatigue from repetitive or static tasks.

These measures reflect our ongoing commitment to providing a safer, healthier, and more supportive working environment as our warehouses continue to evolve.

Learn more about the UN World Day for Safety and Health at Work:

World Day for Safety and Health at Work | United Nations

Healing Music Festival

Mon, 27 Apr 2026 04:15:43 +0000

Watsons Thailand, in collaboration with La Roche‑Posay, successfully hosted the Effaclar I Hear You Music Festival, an exclusive experience created for Watsons Club members. The event brought together dermatological skincare expertise and the therapeutic power of music, reflecting the evolving lifestyles and holistic well‑being needs of modern customers.

Watsons will continue to collaborate with its valued partners to deliver meaningful, customer‑centric experiences that go beyond retail.

AS Watson Ranked Among the World’s Top 15 Retailers

Fri, 24 Apr 2026 06:09:07 +0000

AS Watson Group has been ranked No. 14 globally in the 2026 NRF Top 50 Global Retailers List*. The recognition places AS Watson among the world’s top 15 retailers and reinforces its position as one of the leading international retail groups and the highest-ranked global health and beauty retailer on the list.

“Retail today demands more than scale, it requires agility, digital precision and deep customer trust,” said Dr. Malina Ngai, Group CEO of AS Watson. “Being ranked among the world’s top 15 retailers is a timely affirmation that we are focusing on the right priorities: disciplined allocation of capital, an unwavering focus on customers, empowered by technology and executed with discipline.”

“As we celebrate our 185^th anniversary this year, this recognition is especially meaningful. Since 1841, AS Watson has evolved through generations of change - economic cycles, technological revolutions and shifting consumer expectations. Our presence across Asia and Europe has strengthened our ability to combine the speed and digital dynamism of Asia with the operational excellence and retail heritage of Europe.”

“In an increasingly digital retail world, we believe our true differentiation lies in combining advanced data, AI and seamless O+O (Offline plus Online) integrated capabilities with something far more enduring - the human touch. That combination of digital precision and human service drives stronger conversion, deeper loyalty and long-term trust. It is this balance that has sustained us for 185 years, and will continue to define our leadership in the years ahead.”

Scaling AI and Personalisation at Global Reach

AS Watson has accelerated investments in AI-powered personalisation, advanced analytics and digital ecosystems across its brands. By integrating loyalty data, online platforms and in-store engagement, the Group continues to enhance customer relevance while improving operational efficiency.

This data-driven approach enables:

- A strengthened focus on customer needs

- More precise assortment and pricing strategies

- Enhanced loyalty engagement

- Faster supply chain responsiveness

Resilient Growth in a Volatile Environment

Amid ongoing supply chain volatility, cost pressures and shifting consumer behaviour, AS Watson has demonstrated resilience through diversified geographic exposure, strong local market execution and disciplined cost management.

The Group’s scale, combined with agile regional operations, positions it to respond swiftly to market dynamics while sustaining long-term growth.

* https://nrf.com/research-insights/top-retailers/top-50-global-retailers/top-50-global-retailers-2026

AS Watson Benelux Introduces the Nature Impact Score

Thu, 23 Apr 2026 07:14:17 +0000

AS Watson Health & Beauty Benelux has introduced the Nature Impact Score, a new and uniform way to make the environmental impact of products more transparent and easier for customers to understand. The score is currently applied to approximately 1,000 own-brand products, supporting customers in making more informed and sustainable choices.

How does the Nature Impact Score work?

The Nature Impact Score provides clear and comparable insight into the negative environmental impact of products, based on the methodology developed by the Global Sustainable Enterprise System. The score combines three elements: environment, circularity and production footprint - into a single, colour-coded indicator ranging from red (higher impact) to dark green (lower impact). The assessment covers the product lifecycle from raw material extraction up to delivery to the store.

Kruidvat
Kruidvat supports the introduction of the Nature Impact Score through a consumer‑facing campaign in the Netherlands and Belgium. The score is actively communicated across O+O (Offline plus Online) channels to help customers better understand and compare the environmental impact of products.

Trekpleister
Trekpleister has integrated the Nature Impact Score into its online store, where it appears within product information, supporting customers at the moment of choice.

Discover Wine with Vini

Wed, 22 Apr 2026 03:14:32 +0000

Watson’s Wine is delighted to introduce Vini, its new brand mascot, bringing a fresh, friendly, and approachable character to the world of wine. Designed to reflect Watson’s Wine passion for discovery, enjoyment, and connection, Vini embodies the spirit of sharing every great wine moment with customers.

With Vini’s debut, Watson’s Wine aims to create more engaging experiences, making wine more enjoyable for everyone — from seasoned connoisseurs to curious newcomers.