WatsON - Stay tuned with AS Watson

The Universe of Giving

Mon, 23 Dec 2024 03:01:29 +0000

This Christmas season, ICI PARIS XL has unveiled a captivating holiday video that invites customers to explore the enchanting universe of fragrance. It inspires everyone to find the perfect gift that will make their loved ones shine! Let’s celebrate this festive season together, embracing joy, love, and unforgettable aromas that create lasting memories.

Celebrating Saint Nicholas Day

Fri, 20 Dec 2024 03:35:03 +0000

Saint Nicholas Day, celebrated on 6 December, is a joyful occasion marked by traditions that reflect the generosity of St. Nicholas. The festivities often begin the evening before, when children place their shoes or stockings by the fireplace, filling them with carrots or hay for St. Nicholas's horse, eagerly anticipating treats by morning. This custom is particularly popular in Germany, the Netherlands, and Poland, where children expect sweets or small toys as rewards for good behaviour.

In some Eastern European regions, gifts may be found under pillows instead. The celebration also features parades and community events with St. Nicholas and his helpers distributing sweets, creating a festive atmosphere. As the holiday approaches, AS Watson’s business units in Europe engage in celebrations that embody the spirit of giving and community involvement.

To celebrate the festival, Kruidvat surprised customers and children by inviting the Piet, the helpers of Saint Nicholas, to join in the festivities. They distributed colouring pages, handed out gingerbread nuts to children, and provided fun photo opportunities. Trekpleister contributed to the festive environment by having Piet interact with customers. They hosted a special instore display, further enhancing the holiday spirit and fostering connections within the community. AS Watson Benelux Supply Chain office was also decorated with Saint Nicholas themes and hosted a party for colleagues’ children, creating a joyful atmosphere that resonated throughout the office.

Top Scorers of Customer Love Score💯

Fri, 20 Dec 2024 03:33:37 +0000

At AS Watson, we treat our customers like friends. We value their feedback and show our care by actively listening to them. In pursuit of this, we conduct the monthly Customer Love Score survey across all markets. It allows our customers to rate their experiences after each visit and share their feedback. Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!

In this month's Top Scorer series, we feature:

Watsons Hong Kong – Lok Ma Chau
Watsons Philippines – Power Plant Mall
Superdurg – Newry Buttercrane
Marionnaud Switzerland – Olten

Treating customers as friends and offering quality products ensures their satisfaction. By listening and providing personalised recommendations, we foster strong relationships that encourage repeat business and positive referrals.
Winnie Chan, Store Manager
Watsons Hong Kong – Lok Ma Chau

Our team continually improves to always put our customers first, anytime and anywhere, ensuring a welcoming and professional experience. We offer proactive support and make regular items readily available for loyal customers. Our team is recognised for excellence and continuously learns to enhance customer satisfaction.
Jaena L. Peralta, Store Manager
Watsons Philippines – Power Plant Mall

We personalise every customer interaction and tailor our advice to individual needs. My team is encouraged to be themselves, showing their kindness and engagement. I’m proud to be part of such a fantastic group!
Amanda Mcconville, Store Manager
Superdrug – Newry Buttercrane

As a team, we prioritise our customers, offering kindness and warmth to ensure they feel valued. Their trust and satisfaction are crucial to us. When customers leave happy, it boosts our fulfillment and strengthens loyalty and relationships.
Ebru Avci, Store Manager
Marionnaud Switzerland – Olten

The Season of Joy

Thu, 19 Dec 2024 06:37:08 +0000

Watsons Ukraine has launched the Holiday Train campaign, an enchanting initiative that embarks on a magical journey, bringing warmth and festive inspiration to customers each day. The "Holiday Express" will make stops at key moments of the holiday season, including Black Friday, Saint Nicholas Day, Christmas, New Year, and more. At each station, Watsons Ukraine has prepared special promotions, discounts, delightful gifts, all designed to warm everyone’s heart.

Crafting a Sustainable Future

Wed, 18 Dec 2024 01:59:08 +0000

Watsons Water has won the Gold Award at the Hong Kong Awards for Environmental Excellence in the manufacturing and industrial services sector. This recognition underscores Watsons Water’s strong commitment to green leadership and outstanding programmes, as well as its collaborative efforts with partners such as Reverse Vending Machine (RVM) and rPET pioneers. Their initiatives, including greener sponsorships, a paperless system, and the 3Rs initiative, further demonstrate Watsons Water’s dedication to sustainability and environmental responsibility.

Leading with Quality

Tue, 17 Dec 2024 03:38:54 +0000

Congratulations to Watsons Hong Kong for receiving the Customer Service Grand Award, and to PARKnSHOP for being awarded the Customer Service Certificate of Merit at the Hong Kong Awards for Industries, organised by The Hong Kong Retail Management Association. These remarkable achievements highlight their commitment to prioritising staff training and continuously enhancing professional health and beauty services, enabling customers to enjoy an exceptional O+O shopping experience.

Sustainable Rewards

Mon, 16 Dec 2024 03:52:56 +0000

MoneyBack is excited to announce its first collaboration with GREEN$ to launch a points conversion programme. MoneyBack members can link their MoneyBack membership with their GREEN$ account in the GREEN$ mobile application, enabling them to convert 100 GREEN$ points into 50 MoneyBack points. Linked account members can unlock exclusive offers from GREEN$ and enjoy amazing rewards, including sustainable products from PARKnSHOP, Watsons and FORTRESS.

Get Active Together

Fri, 13 Dec 2024 06:00:16 +0000

To promote a healthy and active lifestyle, Watsons Thailand hosted a Usagyuuun-themed Watsons Run event at Queen Sirikit Park, bringing together over 1,000 runners for both 4km or 10km races. Participants enjoyed exclusive Usagyuuun!!! merchandise, including a themed medal, t-shirt, and goodie bags, while experiencing a unique "Get Active" event.

Watsons Celebrates the Launch of its 600th Store in the Greater Bay Area and Watsons China’s 35th Anniversary

Thu, 12 Dec 2024 01:08:28 +0000

As Asia's No. 1 health and beauty brand, Watsons announces the launch of its 600^th store in the Guangdong-Hong Kong-Macao Greater Bay Area (GBA), coinciding with Watsons China’s 35^th anniversary. The store, located in Longgang Wanda Plaza, Shenzhen, is a health concept store and features a unique design with vibrant runways that reflect Watsons' commitment to health. The store features multiple specialised areas, offering a comprehensive range of health products to customers.

A Legacy of 183 Years : Our Purpose Endures

With a rich history spanning 183 years, Watsons began its journey as the “Canton Dispensary”, in Shamian, Guangzhou in 1828, dedicated to passionately serving local customers. It relocated to Hong Kong in 1841 and established the “Hong Kong Dispensary”, becoming the first pharmacy in Hong Kong to offer Western medicines. Throughout its history, Watsons has always prioritised community health and well-being, including offering free medicines to those in need.

Watsons has continuously expanded its business and developed the Mainland China market in 1989, staying true to its core values of servicing the people in need. Despite evolving through two centuries, Watsons remains committed to putting customers first and caring for the community. Today, it stands as a trusted brand known for its commitment to excellent customer service.

Dr. Malina Ngai, Group CEO of AS Watson, said, “Over the past 180 years, Watsons has grown from Guangdong to a global presence with over 8,000 stores across Asia. We have navigated numerous challenges and celebrated many achievements along the way. The opening of our 600^th store in GBA not only marks our significant growth but also reflects our deep connection with our customers. Our loyalty membership programme connects all cities within the GBA, offering seamless cross-border shopping experiences and membership benefits. This milestone highlights our confidence in future opportunities in GBA, and we remain committed to innovating and adapting to meet our customers' evolving needs.”

Heritage and Innovation: A Commitment to Excellence

Watsons has upheld its heritage of care and continues to support its community and fulfill its promise to customers by offering diverse, high-quality products while becoming an essential part of their lives.

To meet customers’ evolving needs, Watsons has embraced innovation by launching a seamless O+O shopping experience and introducing over 4,000 new products each year in GBA. Popular categories among customers in Hong Kong and Macau include healthcare, skincare, and daily necessities, while customers from Mainland China favour derma skincare, hair care, and colour cosmetics. When shopping cross-border, Hong Kong customers often look for skincare, derma skincare and oral care products, whereas Mainland China customers frequently shop for healthcare products.

Looking ahead, business expansion in GBA and Mainland China remains Watsons' core strategy. Backed by robust growth opportunities, Watsons is committed to further investing in GBA to enhance customer service and deliver an exceptional O+O shopping experience.

Watsons Athletic Club 35th Year: Continuing to " Shine Bright, Shine Far "

Thu, 12 Dec 2024 00:00:00 +0000

Watsons Athletic Club (WAC) hosted its 35th Anniversary Celebration Dinner, themed "Shine Bright, Shine Far”, signifying the transmission of the sporting spirit through generations and inspiring the new generation to shine on the field. Around 200 guests, including representatives from the China Hong Kong Association of Athletics Affiliates, athletes, registered coaches, sponsor delegates and parent representatives, gathered to witness and celebrate this significant moment.

During the event, WAC presented awards to acknowledge and reward athletes and coaches for their outstanding performances in the past year, including U18, U20, and Hong Kong Record Breaker, Men and Women Best Athletes of the Year (Junior and Senior Category), and Best Coach of the Year. The night culminated with an exciting lucky draw, where generous gifts heightened the joyful ambiance.

Looking ahead, WAC will continue to commit in encouraging kids and youth to participate in sports, cultivating more elite athletes, contributing to the advancement of athletics in Hong Kong.