WatsON - Stay tuned with AS Watson

Unity Fuels Fun

Fri, 28 Mar 2025 04:18:18 +0000

eLab, AS Watson's in-house digital agency, is celebrating its 10th anniversary with a vibrant sports day that unites various group departments. The event featured thrilling games, including dodgeball, team skiing, tug of war, and many more exciting activities. The day brought all colleagues together as a harmonious ONE, embodying the spirit of unity and collaboration that has driven eLab's continuous innovation over the past decade.

Top Scorers of Customer Love Score💯

Fri, 28 Mar 2025 01:02:09 +0000

At AS Watson, our customers are at the heart of everything we do. We believe that the best way to show our commitment is by actively listening to their feedback. To achieve this, the Group conducts a monthly survey known as the Customer Love Score across all our markets, enabling customers to share their experiences after each visit. We extend our warmest congratulations to this month's Top Scorers, who have impressively achieved a perfect score of 100 in the Customer Love Score survey!

In this month's Top Scorer series, we feature:

Watson’s Wine – Cheung Kong Center Store
Watsons Indonesia – Teras Kota
ICI PARIS XL Netherlands – Leeuwarden
Kruidvat Netherlands – Heerde

We prioritise our customers' needs and are committed to delivering the best service possible. We will keep enhancing our services, ensuring every interaction brings a smile to our customers' faces.
Rico Chan, Store Manager
Watson’s Wine – Cheung Kong Center

Our dedicated team is passionate about delivering the highest quality service, prioritising customer satisfaction while fostering trust and loyalty. We embrace continuous improvement, regularly assessing our performance to enhance customer experience.
Siti Suhaidah, Store Manager
Watsons Indonesia – Teras Kota

We warmly welcome our customers and strive to understand their needs. Connecting with customers is our passion. We cherish personal relationships, give our full attention, and go the extra mile to ensure everyone leaves our store with a big smile!
Moira Feenstra, Store Manager
ICI PARIS XL Netherlands – Leeuwarden

Delivering an exceptional experience to every customer is our team's primary goal. We are committed to providing the best service possible, as we believe that happy colleagues inspire happy customers.
Monique Zandbergen, Store Manager
Kruidvat Netherlands – Heerde

AS Watson Inspires Startups with AI Playbook for Retail

Thu, 27 Mar 2025 03:24:00 +0000

Malina participated in JUMPSTARTER 2025, where she presented to the technology community how AI is applied in O+O retail and challenges encountered when adopting new technology.

As the leader of the world’s largest international health and beauty retailer, Malina shared AS Watson’s journey of digital transformation. Her presentation drew compelling parallels between Formula One racing and modern retail evolution, highlighting how both industries have transformed through technology, science, precision and teamwork.

“Just as Formula One teams evolved from 67-second pit stops to 2-second precision operations, retail has undergone a similar transformation to meet changing customer behaviours,” Malina explained. She described how AS Watson’s O+O model integrates physical and digital experiences to serve today’s “zero consumers” who have zero patience and zero boundaries.

With billions of shoppers visiting its network of 16,900 stores worldwide every year, AS Watson has embraced AI to its end-to-end retail process to drive efficiency, precision and personalisation of offers.

“Retail is not dead, it just needs to be better. At AS Watson, we have set O+O as the new standard of retail to serve customers, enabled by technology and AI. I define O+O retail as a tech-powered business with a human soul,” Malina shared with the audience of entrepreneurs and investors at the event. “After 184 years in business, we’ve learned that technology must serve human connection, not replace it. The most successful innovations will be those that remember the human element while pushing technological boundaries forward.”

JUMPSTARTER is organised by Alibaba Entrepreneurs Fund in Hong Kong to bring startups, entrepreneurs, corporates, investors and the public together to build and empower Hong Kong’s startup ecosystem and entrepreneurship. It also serves as a platform for entrepreneurs and young individuals to kickstart their dreams, aiming to transform Hong Kong into a leading hub for global innovation and technology.

Pure Flavour Bliss

Tue, 25 Mar 2025 10:40:52 +0000

Sunkist has launched Shine Muscat Oolong Sparkling Tea, made from high-quality oolong tea leaves and blended with refreshing natural Shine Muscat juice, offering a brand new taste experience. This product contains no added sugars, colourings, or preservatives, allowing customers to enjoy the perfect combination of health and flavour.

Clean Beauty

Thu, 20 Mar 2025 16:38:51 +0000

Watsons China is excited to introduce Collagen Geo, a groundbreaking line that embodies the essence of clean beauty. With a focus on nurturing sensitive skin, this innovative range features carefully selected recombinant collagen and the extract of camellia. Collagen Geo offers customers a gentle and caring natural makeup option.

Spring into Beauty

Thu, 20 Mar 2025 16:22:58 +0000

Marionnaud unveils an extraordinary spring collection that captures softness and elegance, inspired by the French art of living. The collection features beautifully designed gift boxes filled with makeup treasures, including vibrant lipsticks and sophisticated brushes, allowing customers to enhance natural beauty, reminiscent of sun-drenched days.

Ribbon with Love

Thu, 20 Mar 2025 03:26:17 +0000

Watsons Thailand has launched the Green Ribbon campaign under the theme "Together, We’re Unstoppable," aiming to empower and encourage women to embrace their uniqueness and limitless potential. The event collaborated with the Association for the Promotion of the Status of Women (APSW), and featured Thai idols Keng and Nampink, to raise funds for the emergency shelter for women.

Amazing Deals!

Wed, 19 Mar 2025 10:50:46 +0000

Kruidvat Netherlands is celebrating its 50th anniversary while continuing to delight customers with high-quality products at the best prices. The newly launched TV commercial tells the inspiring story of single mother Lies, who successfully surprises her son with a variety of Kruidvat exclusive products all within a limited budget. This reinforces Kruidvat's commitment to making health and beauty accessible to all.

Summer Fun

Mon, 17 Mar 2025 10:46:14 +0000

Watsons Philippines recently kicked off its Summer Fun campaign at the MOA Sky Garden, SM Mall of Asia, inviting Watsons Club members and influencers to engage in a variety of exciting activities during the event. Attendees had the opportunity to explore interactive stations, where they could try top suncare brands and receive personalised skincare recommendations. The Bike & Blend station offered participants a fun way to create delicious smoothies by pedalling their way to a refreshing treat.

Sustainable Fashion

Fri, 14 Mar 2025 09:20:13 +0000

Watsons Athletic Club has achieved remarkable recognition with the Social Enterprise Supporter Award through its collaboration with Rhys Workshop Ltd, a social enterprise that upcycles old uniforms into fashionable and practical shoe bags. This honour acknowledges Watsons Athletic Club’s commitment to supporting social enterprises and promoting ethical consumption, further demonstrating its dedication to environmental responsibility.