WatsON - Stay tuned with AS Watson

Top Scorers of Customer Love Score 💯

Fri, 31 Oct 2025 01:00:59 +0000

At AS Watson, our customers are our top priority. We believe that actively listening to their feedback is the best way to show our care. In pursuit of this goal, the Group conducts a monthly customer survey called the Customer Love Score across all our operating markets, allowing customers to rate their experiences after each visit.

Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!

In this month's Top Scorer series, we feature:

Watsons Thailand – Lotus’s Phuket
Watsons Indonesia – Manhattan Medan
Drogas Lithuania – Klaipedos st. 92, Panevėžys
Marionnaud Slovakia – Aupark Piešťany

Our team creates a fun, welcoming atmosphere where every customer feels special. As brand ambassadors, we deliver an exceptional shopping experience with expert advice, member benefits, and genuine care that leaves every customer smiling.
Rungarun Jampa, Store Manager
Watsons Thailand – Lotus’s Phuket

We serve from the heart, continuously enhancing our service to achieve customer satisfaction through effective communication and lasting relationships.
Eny Syadariah Siagian, Store Manager
Watsons Indonesia – Manhattan Medan

Through teamwork and dedication, we’ve delivered outstanding CLS results! Our smiles, care, and unity define our store spirit, inspiring us to give our best every day.
Irina Šimaitienė, Store Manager
Drogas Lithuania – Klaipedos st. 92, Panevėžys

With warm smiles, helpful attitudes, and professional expertise, we ensure every customer feels welcome and valued. Strong teamwork and enthusiasm make our store a place people love to return to.
Karin Ščasnovičová, Store Manager
Marionnaud Slovakia – Aupark Piešťany

Embracing the Future: #break# Our Vision for Human and Gen AI Collaboration

Fri, 31 Oct 2025 00:55:45 +0000

Dear AS Watson Team,

As we approach our 185th anniversary in 2026, we are reminded of how our legacy is built on innovation, adaptability, and our passion to put a smile on our customers’ faces. Now, we stand at another exciting milestone: embracing Generative AI (Gen AI) as a true partner in our journey.

Over the past month, I’ve been championing Gen AI across our global business - hosting kick-off sessions with all BUs’ heads of sales ops, finance, people, trading, supply chain, and marketing; as well as international commercial teams. For a change, this technology isn’t just for the tech experts - it’s for every function, everyone. If we integrate Gen AI into our organisation process, it empowers us to serve customers better, make smarter decisions, and unlock new possibilities.

For all of us, the coming months are about warming up and learning how Gen AI can best support us at work. It’s like everyone has a new little intelligent buddy. I encourage you to be curious. Personally, I spend at least 15 minutes a day trying Gen AI in different ways, and I hope you’ll do the same, so it becomes so natural, it doesn’t feel artificial.

Let’s shape the future together with Gen AI!

At AS Watson, Gen AI is not about replacement; it’s about partnership. Our vision is to “Grow as One” - where technology elevates human potential. Gen AI will help us:

Move faster in response to market shifts
Work smarter across every department
Make sharper, data-driven decisions
Create more personalised experiences for customers
Think more creatively in campaigns and product development

To support everyone on this journey, we’re launching the Gen AI Sprint Programme, which will:

Help you understand how AI can support your role
Provide training for all levels
Build a network of Gen AI champions
Share success stories and everyday wins
Keep communication open for questions and feedback

As we celebrate 185 years, let’s embrace Gen AI with curiosity and unity. The future of AS Watson will be powered by our people, partnered with Gen AI!

Let’s Grow as One!

Malina
Group CEO

Brand New Online Shopping Experience

Thu, 30 Oct 2025 04:02:05 +0000

Watsons is thrilled to introduce Wello, the new regional online shopping mascot, now live across seven key Asian markets, including Hong Kong, Taiwan, Singapore, Thailand, Indonesia, Vietnam, and Turkey. Wello elevates the online shopping journey with a smoother, more engaging experience for all customers.

Debuting during the 11.11 campaign, Wello brings extra excitement into shopping through exclusive promotions and interactive games, inviting everyone to step into Watsons World — where you can look good, do good, and feel great.

Innovation in Retail

Tue, 28 Oct 2025 08:47:50 +0000

Congratulations to PARKnSHOP, Watsons Hong Kong and Fortress for their remarkable achievement as part of the Top 10 Retail Brands in the Metro Finance Experiential Marketing Brilliance Awards, showcasing their strong connection with customers and leadership in retail excellence.

Additionally, MoneyBack, the loyalty programme in Hong Kong, earned recognition for its “Find It. Earn It. Get MoneyBack” campaign, winning both the Best Rebranding and Repositioning Campaign and Best CRM Campaign. This collective success reflects the brands' unwavering commitment to delivering meaningful experiences and rewarding loyalty.

Sustainability at Heart

Mon, 27 Oct 2025 06:44:46 +0000

Watsons Turkey hosted the two-day Watsons Sustainability and Entrepreneurship Summit at Eskişehir Technical University. The event brought together over 800 professionals, students, suppliers, members and individuals interested in sustainability from various sectors. During the summit, participants were invited to share their insights on sustainability and entrepreneurship, reinforcing that these principles lie at the heart of our business model. The event featured inspiring panels on the Watsons Goodness Movement, social entrepreneurship, and environmental awareness.

Effortless Beauty

Fri, 24 Oct 2025 10:06:18 +0000

Marionnaud proudly unveils its latest 1984 makeup collection, a tribute to the many expressions of beauty.This thoughtfully curated line features an array of base, eye, and lip products, offering everything needed to create a complete and sophisticated look. Each item is available in a versatile range of shades, allowing customers to mix and match freely to reflect their personal style. With its refined colour palette and timeless aesthetic, the collection blends everyday practicality with effortless elegance, adding a graceful touch to any daily beauty routine.

New Era of Beauty

Thu, 23 Oct 2025 06:42:00 +0000

Watsons Thailand has opened its latest flagship store at EmQuartier, introducing a new customer experience that redefines premium beauty retail. The store offers a modern, immersive shopping journey with curated zones and exclusive services. Guests enjoyed Lucky Bag giveaways, personal color analysis, and special promotions—bringing excitement and engagement throughout the day.

Making a Difference

Tue, 21 Oct 2025 09:18:34 +0000

Superdrug and Savers have raised over £15 million for Marie Curie since 2013, helping fund over 65,000 hours of expert nursing care for people at the end of life. This milestone reflects the generosity of customers and the dedication of store teams across both brands. The partnership continues to make a meaningful impact in the community.

Precision in Freshness

Tue, 21 Oct 2025 02:48:14 +0000

PARKnSHOP has launched the new “100BEST, Always Fresh!” advertisements and campaign, highlighting the brand’s commitment to delivering the freshest products to customers.

Inspired by a “Miniature” concept, the campaign zooms in on the tiniest details to spotlight the precision and care behind PARKnSHOP’s freshness standards. Every element reflects the brand’s dedication to quality — from sourcing to shelf. The iconic “Fresh Check” seal has been refreshed, continuing to uphold the values that define PARKnSHOP’s pledge to deliver only the freshest to customers.

Double Honours

Mon, 20 Oct 2025 02:15:28 +0000

Watsons Turkey has earned two prestigious accolades that highlight its strong commitment to innovation and sustainability.

Watsons Turkey received the Gold Stevie Award in the Fashion & Beauty App category at The International Business Awards, one of the world’s most respected business recognitions. This achievement reinforces the drive to deliver the best online experience for customers.

In addition, Watsons Turkey was honoured with the GIGI Awards from the Marketing Communicators Association in the category of Social Responsibility and Sustainability - Employee Engagement in Achieving Goals. This recognition reflects how sustainability is embedded into the company culture, actively engaging employees in meaningful initiatives. Watsons Turkey remains dedicated to continuous innovation and to shaping a sustainable future together.