WatsON - Stay tuned with AS Watson

From the Field to the Boardroom: Training for Leadership

Tue, 08 Sep 2026 12:40:18 +0000

At Philanthropy for Better Cities (PBC) 2026, convened by The Hong Kong Jockey Club Charities Trust, Malina, our Group CEO, joined the panel discussion “From the Field to the Boardroom: Training for Leadership.” Drawing on her journey from athlete to Asian Games rowing medallist, she shared how sport has shaped her leadership and why its lessons should be extended to the next generation.

The Foundation of Leadership Excellence

Malina described sport as society’s greatest leadership university – one that develops discipline, resilience, self-awareness and teamwork far beyond the pursuit of medals. “My sports background taught me that success is not built in the spotlight. It is built in the quiet moments of discipline, preparation and consistency. In sport and in business, discipline turns ambition into results.”

Years after stepping away from elite competition, Malina said she still “lives like an athlete,” applying the same discipline to exercise and continuous learning. Sport also cultivated the capacity for honest reflection: “In sport, self-awareness tells you where you need to train. In leadership, it tells you where you need to grow.”

Teamwork is equally fundamental. “Sport taught me that winning is never about the person holding the trophy. It is about the team behind the result. Leadership is exactly the same,” Malina said. As Group CEO, she measures success not by individual achievement, but by whether thousands of colleagues are empowered to perform better.

She therefore sees herself less as a coach on the sidelines and more as a team captain on the field — setting direction while remaining fully engaged in the game. People, she noted, follow more than instructions; they follow standards, energy, discipline and example.

Leading Through Imperfection

This philosophy also shapes the culture Malina seeks to build across AS Watson. “Culture is not what we say; culture is what we repeatedly do.” A multinational organisation does not need everyone to be the same, but it does need everyone to be aligned. High performance is rarely about doing something extraordinary once; it is about doing the essential things exceptionally well, consistently, every day. Malina also emphasised that excellence should not be confused with perfection: “In business, not everything is perfect. Leaders must navigate internal, external, people-related and environmental factors. I therefore had to change my mindset: it is not about perfection, but about managing imperfection. No organisation will have a dream team at every moment.”

Turning Performance into Lasting Impact

Her own transition from athletics to rowing after a serious knee injury reinforced another enduring principle: resilience is not about never falling, but recovering faster. Malina connected these leadership lessons directly to philanthropy. “Companies generate profit, but the most successful companies improve lives. Donations matter, but lasting impact matters more.” For AS Watson, sport and philanthropy share the same mission: unlocking human potential.

Supporting the Next Generation

As an extension of this commitment, AS Watson Group Hong Kong Outstanding Student Sports Awards recognises young athletes’ dedication and achievements, while Watsons Athletic Club provides sustained opportunities for young people to train, compete and realise their potential.

Rebecca Chiu, Community Relations Manager of AS Watson, said: “Through these programmes, we recognise achievement and create pathways for young people to grow through sport, building resilience, confidence and teamwork that will empower them throughout life.”

Rolling Back with Unbeatable Value

Mon, 07 Sep 2026 10:39:35 +0000

Kruidvat's much-loved red character balls are back for the final flight of this year's Get it Get it Get it Weeks campaign. Playful, bold and impossible to ignore, the animated characters race, bounce and zoom through a real Kruidvat store, putting the spotlight on the brand's best-value deals.

Combining eye-catching creativity and unbeatable offers, Get it Get it Get it Weeks once again demonstrates how Kruidvat brings value to life in a fun and memorable way.

Beyond Refreshment

Fri, 04 Sep 2026 03:03:56 +0000

By bringing together music, social experiences and brand interaction, Watson's Soda is creating new ways to engage young consumers across China. Through a seven-city music tour, the brand has delivered immersive experiences that connect consumers beyond the product itself. Having already attracted more than 2,400 attendees, the initiative demonstrates how creativity can strengthen brand relevance and engagement.

Fortress Brings Anime Style to Everyday Life

Thu, 03 Sep 2026 07:43:58 +0000

Fortress is teaming up with the globally popular anime series DanDaDan for the first time, launching 10 exclusive limited-edition summer collectibles for anime fans and trendsetters alike.

Inspired by the beloved character Turbo Granny, the collection features a range of stylish lifestyle and fashion accessories in a striking black, white and blue colour palette. Blending anime culture with everyday style, these trendy items add a playful touch to daily life.

Building Confidence Through Discovery

Wed, 02 Sep 2026 04:05:28 +0000

MoneyBack, AS Watson Retail Hong Kong's membership reward programme, was delighted to partner with HSBC to create a unique “Little Store Manager” experience, giving children the opportunity to step behind the scenes of retail and discover how a store operates.

Through a series of interactive activities, children explored customer service, product management and smart spending habits, while also learning more about Hong Kong’s rich heritage. The experience helped build confidence, curiosity and practical life skills in a fun and engaging way.

By bringing learning to life through real-world experiences, MoneyBack and HSBC continue to inspire young minds to explore, discover and prepare for the future.

Growing with CK Hutchison Group Beyond the Desk

Tue, 01 Sep 2026 09:05:10 +0000

This summer, CK Hutchison Group continued its commitment to nurturing future talent by bringing together more than 100 trainees and interns from across the Group and its business units for a series of learning and networking opportunities.

From exchanging ideas at the workplace to exploring operations at Hongkong International Terminals and the PARKnSHOP eCom Fulfilment Centre, trainees and interns gained valuable insights into the Group’s diverse businesses. A visit to Tsz Shan Monastery rounded out the experience, encouraging reflection, connection and personal growth.

Cybersecurity and AI Conference 2026: Shaping a Smarter Future

Tue, 01 Sep 2026 06:50:55 +0000

CK Hutchison Group recently hosted the Cybersecurity and AI Conference 2026 under the theme “Together We Go Far in Cyber and AI”, bringing together more than 200 technology leaders, cybersecurity professionals and industry experts from across the Group and around the world.

The conference provided a platform to explore the latest developments in artificial intelligence, enterprise security strategies and the evolving digital landscape. Through insightful discussions, knowledge sharing and cross-business collaboration, participants exchanged ideas and best practices on how emerging technologies can unlock new opportunities and drive innovation.

As AI continues to transform industries, CK Hutchison Group remains committed to embracing innovation responsibly, strengthening capabilities and fostering collaboration across its businesses. By learning from one another and working together, the Group continues to build a smarter, more connected and future-ready organisation.

A Passionate Team of Wine Experts

Mon, 31 Aug 2026 09:33:12 +0000

Watson’s Wine China is dedicated to connecting discerning customers with some of the world’s most prestigious wines. Headquartered in Shanghai and supported by a team of passionate specialists, the team serves customers across Chinese Mainland.

With more than a decade of expertise in fine wine and champagne, Watson’s Wine China represents 28 renowned brands and over 500 wines. The team brings exceptional wines to Michelin-starred restaurants, Black Pearl Award-winning restaurants, luxury hotels, private clubs and collectors.

Janice Wong, General Manager of Watson’s Wine, said, “At Watson’s Wine, we are passionate about ‘Cheers to Every Moment’ with our customers by connecting them with exceptional wines and memorable experiences. As we look ahead, we remain committed to building trusted relationships, curating an outstanding selection of world-class wines, and delivering excellence at every touchpoint. Together with our team, partners, and customers, we will continue to strengthen Watson’s Wine’s position as the leading wine specialist and destination for wine lovers.”

Vincent Lai, General Manager and Business Development of Watson’s Wine China, said, “At Watson’s Wine China, we go beyond importing and distributing exceptional wines. By combining deep wine expertise with operational excellence, we ensure the right wines reach the right customers at the right time, while continuously enhancing the experience we offer.”

Through its carefully curated portfolio and deep industry expertise, Watson’s Wine China continues to elevate wine appreciation, strengthen partnerships with world-class wineries, and deliver exceptional experiences to its customers.

A World of Beauty Awaits

Fri, 28 Aug 2026 02:35:50 +0000

The four-day Watsons Malaysia Beautopia was successfully held at the Pavilion Exhibition Centre, Bukit Jalil, bringing together more than 185 health and beauty brands from across the globe. The event showcased a diverse range of products, alongside exciting giveaways, exclusive offers and live product demonstrations. By combining the latest global beauty innovations, community connections and an immersive shopping experience, Beautopia delighted customers at every turn.

Top Scorers of Customer Love Score💯

Thu, 27 Aug 2026 02:07:40 +0000

AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!

In this month's Top Scorer series, we feature:

Fortress – Cheung Kong Centre
Watsons Taiwan – Shin Dien
Watsons Turkey – Erasta Fethiye
Kruidvat Belgium – Oostmalle, Dorpsplaats 26-27

Our team achieved a perfect 100 Customer Love Score by putting customers at the heart of everything we do. Through personalised service, genuine connections, and continuous improvement, we create memorable experiences and lasting impressions. This achievement reflects our unwavering commitment to making every customer feel valued and appreciated.
Cheng Kin Wai, Store Manager
Fortress – Cheung Kong Centre

Everything we do starts with our customers. Store manager, staffs, and pharmacist work together across roles to anticipate needs, support one another and provide caring service and professional advice. With genuine care and a strong team spirit, we strive to exceed expectations and make every customer experience a little better.
Laura Chang, Store Manager
Watsons Taiwan – Shin Dien

At the start of 2026, we aimed to achieve a perfect Customer Love Score every month. By identifying key customer touchpoints and increasing survey awareness through consistent customer engagement and team communication, we strengthened our performance and moved closer to achieving our goal.
Pınar Bihan, Store Manager
Watsons Turkey – Erasta Fethiye

A strong customer focus is brought to life by a warm and close-knit team. Their genuine camaraderie and positive energy create an inviting atmosphere that customers naturally connect with, making every interaction personal, authentic, and memorable while ensuring customers feel truly valued.
Vanessa Verreckt, Store Manager
Kruidvat Belgium – Oostmalle, Dorpsplaats 26-27