2025-12-02
The fire tragedy happened at Tai Po Wang Fuk Court on 26 November 2025 brings profound sorrow to people across Hong Kong. AS Watson Group extends our deepest condolences to the families who lost their loved ones, and our heartfelt care to all residents affected. May the departed rest in peace, and may the families find strength during this difficult time.
Yesterday (1 December), our entire organisation observed a one minute silence to honour the victims and to keep the affected families close in our thoughts. That shared moment reminded us that empathy and compassion are among our greatest strengths.
Over the past few days, AS Watson Group and our retail brands have been doing everything we can to support the residents impacted by the fire. Watsons, PARKnSHOP, Fortress and Watsons Water immediately donated more than 30,000 items, including bottled water, food, warm packs, daily necessities and small home appliances. In addition, we set up 11 Care Service Stations at our stores in Tai Po to offer immediate assistance, providing free charging, printing and scanning services for anyone in need. We also created a “Wall of Care” for the public to leave messages of support, and our Watsons pharmacists have been offering free health consultations at community centres and helping arrange prescription medications.
As many affected families will soon move into transitional housing across different districts, we are working closely with government departments and charity partners to allocate resources and help them rebuild their homes. Fortress is donating HKD 1 million worth of home appliances, such as rice cookers, heaters and kettles. Watsons, PARKnSHOP and Watsons Water will also donate more than 10,000 additional items, including cleaning supplies, kitchenware, personal care products and water dispensers, to further support the community.
Starting today, our Hong Kong loyalty programme, MoneyBack, is encouraging members to donate points to support affected families. MoneyBack will transfer all donated points in cash to partnered charities within 24 hours. Every point contributed, every act of kindness, becomes a light for the families who are rebuilding their lives.
Although the pain remains deep, Hong Kong has always been a city filled with compassion and humanity. Let us continue to stand together, walk alongside the affected families through this challenging time, bring them hope, and help them rebuild their future.
