At AS Watson, we prioritise our customers and treat them like valued friends. We highly appreciate their feedback and demonstrate our care by actively listening to their needs. To ensure we consistently meet their expectations, we conduct the monthly Customer Love Score survey across all markets.
We would like to extend our heartfelt congratulations to this month's top scorers! We commend those who have achieved a perfect score of 100, as their unwavering dedication to customer satisfaction and commitment to delivering exceptional experiences are truly commendable. In this month's edition of our Top Scorer series, we proudly showcase:
To ensure the provision of quality services, we’ve been reflecting on our previous CLS scores and striving for improvement. Additionally, we actively listen to customer feedback and respond to their needs.
Erhan Budak, Store Manager
Watsons Türkiye – Watergarden
Successful teams prioritise customer satisfaction as a core value. We understand the importance of putting the customer first and delivering exceptional service. Effective communication is crucial. Clear, prompt, and empathetic communication helps address customers’ needs and concerns.
Nur Zahirah Zainol, Store Manager
Watsons Malaysia – C-Mart Jitra
We make sure to promote a fun and positive atmosphere that radiates to our customers. We work hard to improve the customer friendliness of our team through effective communication. We discuss our CLS scores monthly and celebrate good results.
Marinda van Piekeren, Store Manager
Kruidvat Netherlands – Klein Grachtje
Customer satisfaction is our top priority. We address individual needs, questions, problems and wishes, treating each customer as we would wish to be treated. The positive team spirit always translates into customer smiles.
Melanie Schönauer, Store Manager
Marionnaud Austria – Landstrasse Hauptstrasse
