At AS Watson, we are committed to putting a smile on our customers’ faces and winning over their hearts. That’s why we conducted monthly customer survey in all operating markets, and it is a feedback system that allows our customers to tell us their experiences after each visit.
Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100. This remarkable achievement reflects their commitment to delivering exceptional customer experiences. In this month's Top Scorer series, we feature:
Our team's key to success lies in a strong and professional team. With store manager support, company motivation, and a deep respect for the customers we serve, we are committed to putting a smile on our customers' faces today and tomorrow. One of the customers provided feedback in her Customer Love Score survey: ‘I regularly shop at Drogas Domina store, and every time I leave the store, I have a smile on my face after interacting with the store staff who are very professional, communicative, and provide good suggestions about products.'
Customers’ love for us always drives us to do better every day.
Kristina Kovalova, Store Manager
Drogas Latvia – Domina
Our main customers are local residents who appreciate a familiar and welcoming shopping experience. We strive to greet them with familiar faces and provide quick, pleasant service that keeps them coming back. We believe in the power of customer satisfaction and aim to serve them the way we would like to be served. Seeing our customers' happy faces is a great delight for us.
AlmantÄ— JanulaitienÄ—, Store Manager
Drogas Lithuania – Pavilnionių g.
If you want to get 100 points, you just have to love your job, value your team and support each other in every situation, and love your customers and take care of them. We have a lot of loyal customers, which shows how much people trust and value us.
Oksana Vladiuk, Store Manager
Watsons Ukraine – Lev Tolstoy
We ensure that our loyal customers receive the best welcome possible. Their confidence in our expertise motivates us greatly, and we strive to meet their needs. Good humor, complementary services, and empathy are the tools we use to serve them.
Nathalie Amici, Store Manager
Marionnaud France – Laon Vaudoise
