AS Watson is dedicated to offering the best O+O shopping customer experience. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
Our team's shared philosophy is to put a smile on our customers' faces. We maintain a clean and tidy store, treating customers like friends by listening to their needs and providing the best advice. By staying informed about product trends, we tailor our displays to ensure that customers enjoy their visits.
Charles Liu, Store Manager
Watson’s Wine – Happy Valley
To excel in customer service, we actively listen to our customers, respond promptly, and address their needs during their visits. We create a warm and enjoyable shopping experience by greeting and engaging customers as they come.
Amin Azizi Bin Abd Talib, Store Manager
Watsons Singapore – Admiralty Place
Our success comes from our passion for providing a unique and personalised shopping experience, attending to every detail. With training and ongoing support from the company, we achieve excellent results while continually striving for new goals.
Michela Giammori, Store Manager
Marionnaud Italy – La Spezia Via Veneto
We greet customers with a smile and a warm welcome, asking about their needs. Our goal is to make customers feel comfortable and valued as we believe that happy colleagues create happy customers.
Miroslava Balharova, Store Manager
Marionnaud Czech Republic – Breda Opava
