AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
Putting customers first is essential, and being ready to serve with a smile is crucial. We all share the same objective: to ensure our customers leave with smiles and a great experience.
Penpidcha Pumkeaw, Store Manager
Watsons Thailand – Hat Yai Hospital
We are all beauty lovers with a genuine passion for our customers. We provide each customer with a high level of personalised service, and we love to see all our customers shine!
Yvonne Huskens, Store Manager
ICI PARIS XL Belgium – Limburg
My team is focused on maximising customer satisfaction through personalised in-store services like flash make-up and diagnostics. We prioritise strong relationships to foster loyalty and maintain connections online.
Dominique Bensimon, Store Manager
Marionnaud France – Belles Feuilles
Magic occurs when we treat every customer with kindness. A smile shows we care. We strive to meet their needs, offer the best products, and encourage return visits, even if they didn’t make a purchase.
KatarÃna PaluÅ¡ková, Store Manager
Marionnaud Slovakia – Centro Nitra
