At AS Watson, caring for our customers is always our top priority. The best way to demonstrate our care is to listen to our customers’ feedback. In pursuit of this goal, the Group conducts a monthly customer survey called the Customer Love Score across all our operating markets, allowing customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!
In this month's Top Scorer series, we feature:
Delivering outstanding service is our mission and the key to our success. Each team member goes the extra mile by being thoughtful, taking considerate steps, and wholeheartedly providing personalised total solutions to our customers.
Yip Shun Yan, Store Manager
FORTRESS – Yee Wo Street
Every one of us enjoys greeting customers, helping them, and putting smiles on their faces. By building strong relationships, we foster a happy atmosphere for both colleagues and customers and treat them as family and friends.
Fung Chi Ho, Store Manager
Fusion – Cyberport Mini
Our team prioritises customer satisfaction through personalised service, quick solutions, and regular follow-ups. We listen to feedback, exceed expectations, and build trust. As a leader, I emphasise the importance of teamwork and support in delivering exceptional service.
Shahruddin Nur Izzati, Store Manager
Watsons Malaysia – Jerantut 2
Our colleagues build strong relationships with customers by treating them like family. They listen to understand individual needs and offer tailored recommendations that make customers feel valued. We aim to provide a delightful shopping experience that encourages repeat visits.
Giang Huong Ngyen, Assistant Store Manager
Watsons Vietnam – SC VivoCity
