At AS Watson, we treat our customers like friends. We value their feedback and show our care by actively listening to them. In pursuit of this, we conduct the monthly Customer Love Score survey across all markets. It allows our customers to rate their experiences after each visit and share their feedback. Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!
In this month's Top Scorer series, we feature:
Treating customers as friends and offering quality products ensures their satisfaction. By listening and providing personalised recommendations, we foster strong relationships that encourage repeat business and positive referrals.
Winnie Chan, Store Manager
Watsons Hong Kong – Lok Ma Chau
Our team continually improves to always put our customers first, anytime and anywhere, ensuring a welcoming and professional experience. We offer proactive support and make regular items readily available for loyal customers. Our team is recognised for excellence and continuously learns to enhance customer satisfaction.
Jaena L. Peralta, Store Manager
Watsons Philippines – Power Plant Mall
We personalise every customer interaction and tailor our advice to individual needs. My team is encouraged to be themselves, showing their kindness and engagement. I’m proud to be part of such a fantastic group!
Amanda Mcconville, Store Manager
Superdrug – Newry Buttercrane
As a team, we prioritise our customers, offering kindness and warmth to ensure they feel valued. Their trust and satisfaction are crucial to us. When customers leave happy, it boosts our fulfillment and strengthens loyalty and relationships.
Ebru Avci, Store Manager
Marionnaud Switzerland – Olten
