At AS Watson, our customers are at the heart of everything we do. We believe that the best way to show our commitment is by actively listening to their feedback. To achieve this, the Group conducts a monthly survey known as the Customer Love Score across all our markets, enabling customers to share their experiences after each visit. We extend our warmest congratulations to this month's Top Scorers, who have impressively achieved a perfect score of 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
We prioritise our customers' needs and are committed to delivering the best service possible. We will keep enhancing our services, ensuring every interaction brings a smile to our customers' faces.
Rico Chan, Store Manager
Watson’s Wine – Cheung Kong Center
Our dedicated team is passionate about delivering the highest quality service, prioritising customer satisfaction while fostering trust and loyalty. We embrace continuous improvement, regularly assessing our performance to enhance customer experience.
Siti Suhaidah, Store Manager
Watsons Indonesia – Teras Kota
We warmly welcome our customers and strive to understand their needs. Connecting with customers is our passion. We cherish personal relationships, give our full attention, and go the extra mile to ensure everyone leaves our store with a big smile!
Moira Feenstra, Store Manager
ICI PARIS XL Netherlands – Leeuwarden
Delivering an exceptional experience to every customer is our team's primary goal. We are committed to providing the best service possible, as we believe that happy colleagues inspire happy customers.
Monique Zandbergen, Store Manager
Kruidvat Netherlands – Heerde
