At AS Watson, our commitment is to put a smile on our customers’ faces. We believe that the best way to fulfil this commitment is by listening to their feedback. In pursuit of this goal, the Group conducts a monthly customer survey called the Customer Love Score across all our operating markets, allowing customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!
In this month's Top Scorer series, we feature:
Delivering an exceptional customer experience is our top priority. We are committed to putting customers first, ensuring their happiness in every interaction, and fostering lasting, meaningful relationships that keep them coming back.
Jongrak Sairat, Store Manager
Watsons Thailand – Central Nakhonratchasima
Effective communication is essential for understanding our customers' needs and proactively resolving inquiries. With a smile, we prioritise customer satisfaction in every interaction, reflecting our commitment to exceptional service.
Chia Hee Leng, Store Manager
Watsons Singapore – Amara 100AM
Our team is dedicated to achieving top customer satisfaction by greeting each customer with a smile and offering personalised attention. We ensure they leave feeling valued, happy and eager to return.
Aušra Vilkienė, Store Manager
Drogas Lithuania – Kretinga
Our team focuses on understanding customers' needs through personalised service that builds trust. Passionate about excellence and collaboration, we live our motto: One for all, all for one, every day.
Vesna Grujanic, Store Manager
Marionnaud Switzerland – Luzern
