At AS Watson, our customers are our top priority. We believe that actively listening to their feedback is the best way to show our care. In pursuit of this goal, the Group conducts a monthly customer survey called the Customer Love Score across all our operating markets, allowing customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month's Customer Love Score survey who have achieved a perfect score of 100!
In this month's Top Scorer series, we feature:
Our team excelled in customer service through strong teamwork and clear communication. By actively listening, responding promptly, and effectively resolving issues, we consistently achieved high customer satisfaction and improved our service.
Maria Foh, Store Manager
Watsons Malaysia – Taman Semarak Tawau
We strive to consistently deliver exceptional service to our customers. By nurturing our team’s unique approaches, we create memorable experiences that our customers genuinely appreciate and love.
Denise Laurie, Store Manager
Superdrug – Falkirk Central Retail Park
We take the time to listen and understand our customers’ needs, guiding them to the perfect products. Our warm smiles create an inviting atmosphere that customers feel the moment they walk in.
Marie Ève, Store Manager
Marionnaud France – Bordeaux Verdun
Our close-knit team excels in customer service, driven by expertise and passion. We offer warm welcomes, personalised advice, and foster a supportive atmosphere, creating unique experiences that build loyalty and trust.
Vanessa François, Store Manager
ICI PARIS XL Belgium – Henegouwen
