AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
We succeed by understanding our customers and creating a welcoming space where they feel valued. With clear goals and data-driven planning, we stay ahead. As a store manager, I lead with passion to inspire the team to deliver exceptional customer experiences.
Meita Leong, Store Manager
Fortress – Venetian
We constantly remind our team to step into the customer’s shoes, understand their needs, and amaze them with service that exceeds expectations.
Emma Yang, Store Manager
Watsons Taiwan – New Bei Men
We prioritise every customer visit by aligning as a team to deliver personalised service, address concerns promptly. With our product knowledge and care, we ensure every customer feels valued, earning their trust and loyalty.
Dina Ross Talavera, Store Manager
Watsons Philippines – Gaisano Grand Marketplace Bayugan
We’re like a family, always helping each other and putting the customer first. With 90% of the team here for nearly 20 years, we know each other well and work efficiently. Our commitment to going the extra mile reflects our dedication to satisfaction.
Gherghe Mariana, Store Manager
Marionnaud Romania – Ploiesti Carrefour
