At AS Watson, our top priority is to put a smile on our customers’ faces today and tomorrow. We achieve this by conducting monthly surveys across all our markets, enabling customers to share their experiences and rate our service, products, and environment after each visit.
We would like to extend our heartfelt congratulations to the Top Scorers of this month's Customer Love Score survey, who have attained a perfect score of 100.
In this month's Top Scorer series, we feature:
Our team warmly greets customers and offers genuine help. We listen to their needs and highlight discounts at checkout to make them feel valued. By remembering their preferences and reaching out personally, we build trust. Our sincere approach treats customers like family, making us their top choice.
Ip Kam Ho, Store Manager
Watsons Hong Kong & Macau – Nam Fai Building
Our success relies on mutual support, shared goals, and continuous growth. We are more than colleagues; we are a supportive team. Open communication, respect, and a willingness to help define us. Everyone understands their role in achieving company goals, which motivates us and adds meaning to our work.
Ilyana Shpak, Store Manager
Watsons Ukraine – Franka St., Lviv
We are dedicated to keeping our store tidy, well-stocked, and inviting. We prioritise customer satisfaction, going the extra mile to ensure every customer leaves with a smile.
Sandra Van den Brand, Store Manager
Kruidvat Netherlands – Chaam
Empathy and strong customer relationships are fundamental to us. Each customer is unique, requiring a tailored approach to build trust and understand their needs. Thoughtful consultations, exclusive services, and personalised farewells make a significant difference.
Elena Giada Sannino, Store Manager
Marionnaud Italy – Borgosesia Rondo
