At AS Watson, our commitment is to put a smile on our customers’ faces today and tomorrow. We believe the best way to achieve this is by listening to their feedback. To this end, we conduct a monthly customer survey called the Customer Love Score across all our markets, allowing customers to rate their experiences after each visit.
Congratulations to the top scorers of this month's Customer Love Score survey for achieving a perfect score of 100!
In this month's Top Scorer series, we feature:
Every customer is a valued friend. We welcome them with sincere enthusiasm, warmth, and heartfelt care, creating an environment filled with joy. We will continually enhance our service to put a smile on our customers' faces.
Samson Lau, Store Manager
Watson’s Wine – Hopewell Centre
By inspiring and motivating each other daily, we grow as a team and deliver the best service to our customers. With care and passion for one another as colleagues, we go the extra mile to ensure everyone feels welcome and special in our store.
Maaike Huberts-Tijmensen, Store Manager
ICI PARIS XL Netherlands – Uden
We strive to serve customers quickly and with quality. We assist in finding their needs, offer advice when requested, and prioritise their satisfaction. Treating all customers equally, we create a positive and welcoming shopping atmosphere.
Elina Livmane, Store Manager
Drogas Latvia – Bauska
We provide honest, professional, and solution-oriented advice tailored to each customer's needs. Through clear communication and friendly support, we build trust and focus on long-term satisfaction. Positive customer reviews affirm our efforts and motivate us to deliver the best service possible.
Sandra Schaber, Store Manager
Marionnaud Austria – Hallein
