At AS Watson, customers are at the heart of everything we do. We demonstrate our commitment by listening closely to their feedback through the monthly Customer Love Score survey, conducted across all markets after each visit. Congratulations to this month’s Top Scorers for achieving a perfect score of 100 — a true reflection of their dedication to customer delight!
In this month's Top Scorer series, we feature:
We prioritise customer happiness through friendly, professional service. Our team treats every customer like a friend, always with a smile. By listening to feedback and understanding their needs, we continually improve to make every shopping experience enjoyable.
Mohamad Aliff Haiqal Bin Mat Rani, Store Manager
Watsons Malaysia – Aeon Big, Penang Prai
We make every store visit memorable with genuine smiles, proactive assistance, and meaningful conversations. By listening, offering thoughtful recommendations, and resolving concerns with empathy, we ensure every customer leaves confident and delighted.
Sharah Lei Guillermo, Store Manager
Watsons Philippines – Laoag
Our team succeeds by creating a welcoming atmosphere where every customer feels valued. Through active listening and expert advice, we deliver friendly, personalised service that builds trust, loyalty, and delight.
Steph Snape, Store Manager
The Perfume Shop – Merry Hill 2
Our 100% success rate reflects our commitment to impeccable service. We build strong partnerships, while listening closely to customers to understand their needs, foster trust, and drive lasting loyalty.
Marie Eve Barouk Ferret, Store Manager
Marionnaud France – Bordeaux Verdun
