AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
Our team creates a warm, welcoming environment by greeting customers proactively and engaging with them politely. We offer patient, solution‑focused support— whether guiding shoppers to products or checking stock. With neat, well‑organised displays, we ensure a smooth and pleasant shopping experience.
Lai Chin Yip, Store Manager
fusion – Shouson Hill
We always think from the customer’s perspective, serve wholeheartedly, earn trust through sincerity, and win their loyalty.
Liu Houqin, Store Manager
Watsons China – Guomao Joyful City, Guiyang
Our team makes it a habit to greet every customer with patience and enthusiasm. Through genuine interaction and extra care, we understand their needs and recommend the right products — delivering a personalised, enjoyable, and truly customer‑focused experience.
Dora Hsu, Store Manager
Watsons Taiwan – Min Jian
Our strong Customer Love Score reflects our team’s positive energy and genuine care for every shopper. Together, we offer a warm welcome, attentive listening, and personalised service driven by passion — united by one goal: creating happy moments, giving the right advice, and inspiring customers to return.
Ingrid Martins, Store Manager
Marionnaud Switzerland – Confédération
