At AS Watson, our commitment is to put a smile on our customers’ faces today and tomorrow. We believe that the best way to fulfil this commitment is by listening to their feedback. In pursuit of this goal, the Group conducts a monthly customer survey called the Customer Love Score across all our operating markets, allowing customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month's Customer Love Score survey for achieving a perfect score of 100!
In this month's Top Scorer series, we feature:
Caring for our customers and listening to their needs are at the heart of our professional service. When our recommended products help improve their health and skin, customers remember us—and are happy to return. This is how we build lasting relationships.
Cheong Wai I, Store Manager
Watsons Macau – Venetian
Our full customer satisfaction score reflects a strong service philosophy. Through disciplined operations, we deliver sincere, solution‑oriented, personalised service. A responsible team united by shared goals drives continuous improvement, enabling us to represent our company effectively and sustain long‑term success.
Toprak Elif Akyurt, Store Manager
Watsons Turkey – Bostanlı
Customers are warmly welcomed upon entering. Their experience begins in the A‑Zone with themed eye‑catchers, followed by our try‑on table for skincare tips and expert guidance. The make‑up table offers looks from daily to wedding styles, complemented by our Kobido and Hand Beauty services for a truly immersive experience.
Sandra Tarr, Store Manager
Marionnaud Austria – Gleisdorf
Our 100 Customer Love Score is the result of consistent teamwork, strong organisation, and perseverance. The performance achieved reflects real progress, inspired decisions, and the ability to manage challenging situations effectively. Our success is driven by team involvement, balanced strategies, and a shared commitment to turning objectives into long-term results that build customer trust in the Marionnaud team.
Ana Maria Lixandru, Store Manager
Marionnaud Romania – Râmnicu Valcea Shopping City
