At AS Watson, our top priority is to put a smile on our customers’ faces today and tomorrow. We achieve this by conducting monthly surveys across all our markets, enabling customers to share their experiences and rate our service, products, and environment after each visit.
We would like to extend our heartfelt congratulations to the Top Scorers of this month's Customer Love Score survey, who have attained a perfect score of 100.
In this month's Top Scorer series, we feature:
Our service goes beyond sales, focusing on customer experience and long-term relationships. This reflects our ‘high value & approachable tech’ positioning and drives stronger satisfaction and repeat purchase.
Jacky Ma, Store Manager
Fortress – Kai Tin Shopping Centre
The store puts customers at the heart of everything it does, treating each one with respect and care. The team proactively welcomes customers, listens attentively, and provides tailored advice to ensure the right products and solutions meet individual needs. With a friendly and professional approach, the store consistently delivers a comfortable and positive shopping experience.
My Tong Yen, Assistant Store Manager
Watsons Vietnam – GO Dong Nai
Our success comes from a small, dedicated team of two who genuinely care. We take the time to listen, understand, and connect with each customer personally. With empathy, attention, and passion, we make every customer feel valued - turning each visit into a moment of Customer Love.
Rossella Marino, Store Manager
Marionnaud Italy – Domodossola F. Lli Dio
Our team’s success is built on genuine customer care, strong teamwork, and attention to detail. We listen carefully, understand each customer’s needs, and help them find the right products. By creating a welcoming atmosphere and sharing our passion for perfumes, we build trust and memorable experiences that naturally lead to high customer satisfaction and love.
Jana Matasová, Store Manager
Marionnaud Czech Republic – Borská Pole Plzeň
