At AS Watson, we prioritise our customers and treat them like valued friends. We highly appreciate their feedback and demonstrate our care by actively listening to their needs. To ensure we consistently meet their expectations, we conduct the monthly Customer Love Score survey across all markets.
Congratulations to this month's top scorers who have achieved a perfect score of 100, as their unwavering dedication to customer satisfaction and commitment to delivering exceptional experiences are truly commendable.
In this month's Top Scorer series, we feature:
We are friendly consultants who prioritise customer needs and satisfaction. We provide top-quality products and services at competitive prices, and we welcome customer feedback to constantly improve our store. We are grateful to our customers and look forward to seeing them again.
Pun In Wan, Store Manager
Watsons Hong Kong & Macau – Venetian
I aim to be a role model to the team, greeting customers warmly and assisting them like friends to recommend products they need. Monthly reviews of customer service metrics with staff help us continually improve our excellent service.
Amanda Su, Store Manager
Watsons Taiwan – Fuxing North
We prioritise customer satisfaction, and customer feedback drives continuous service quality improvements. We analyse survey results to sustain our personalised, high-quality service, with a focus on understanding customers' needs and building trust through genuine communication.
Gülden Tanaydin, Store Manager
Watsons Türkiye – Anatolium
We take pride in providing exceptional service. Every customer who walks through our doors is welcomed into our extended Superdrug family. We treat each customer as a unique individual, and we are committed to ensuring they have a truly memorable experience.
Matt Shields, Store Manager
Superdrug – Bicester
