At AS Watson, our purpose is to put a smile on our customers' faces today and tomorrow. To ensure we meet this goal, we conduct monthly customer surveys across all our operating markets, allowing our customers to tell us their experiences after each visit by scoring on the service, products and environment.
We would like to extend our heartfelt congratulations to the Top Scorers of this month's Customer Love Score survey, who have attained a perfect score of 100.
In this month's Top Scorer series, we proudly feature:
Our team is energetic and works in a friendly atmosphere. We strive to satisfy customers' needs and provide them with positive experiences. All customers are valued - they seek our expertise, and we ensure they leave satisfied with a smile. We maintain a high level of knowledge to ensure customers are fully satisfied.
Inna Lyapidevska, Store Manager
Watsons Ukraine – Lutsk
We greet every customer warmly, sharing our expertise to build trust. It’s gratifying when customers express their appreciation for our helpful recommendations. We treat each customer like family, bidding them farewell with good wishes to ensure they have a pleasant shopping experience.
Evija Liepina, Store Manager
Drogas Latvia – Valmiera
Customer service is paramount. We cultivate close rapport with our regular customers, treating them like friends. Building their trust in our recommendations is essential, and positive feedback confirms our service and kindness make customers happy. Referrals from customers are a testament to our excellent work.
Tuba Aydin, Store Manager
Marionnaud Austria – Bregenz
We prioritise the customer experience and perfect shopping trip in all that we do. Our driving passion is customer satisfaction. If we see customers searching for products in-store, we assist them and always offer the best possible deal. The extra step makes the difference.
Danielle Slui, Store Manager
Kruidvat Netherlands – Oostvoorne
