At AS Watson, our utmost commitment is to put a smile on our customers' faces today and tomorrow. To do so, we conduct monthly customer surveys across all our operating markets, allowing our customers to tell us their experiences after each visit by scoring on the service, products and environment.
We would like to extend our heartfelt congratulations to the Top Scorers of this month's Customer Love Score survey, who have attained a perfect score of 100. In this month's Top Scorer series, we proudly feature:
We always prioritise the customers and the emotional needs of each team member. Even in highly competitive environments, maintaining empathy and care for one another is essential to strengthen relationships and improve overall results.
Haiyun Zeng, Store Manager
Watsons China – Guangdong Shenzhen Luohu Halo Plaza
The store team is committed to delivering high-quality service for customer satisfaction. We strive to understand customers’ needs and exceed their expectations, ensuring a positive shopping experience.
Musslim Dwi Alhuda, Store Manager
Watsons Indonesia – Grand Galaxy Park
Our authentic, customer-focused approach leads to positive experiences. We always focus on customer’s needs, our honest and friendly conversations that make them feel heard and valued.
Rieki Centen Venmans, Store Manager
ICI PARIS XL Netherlands – Doetinchem
We take pride in our work, maintaining a positive and supportive attitude. Our core principle is to provide courteous, helpful, and professional service, ensuring every customer feels welcomed and leaves with a smile.
Lina Rimkienė, Store Manager
Drogas Lithuania – Naujoji g., Alytus
