AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
We always take the time to offer our customers a tailor-made, personalised experience, whether it’s with samples or simply ribbons for gift packaging. Above all, it is our team spirit and positive attitude that is most appreciated.
Liana Zakrieva, Store Manager
ICI PARIS XL Belgium - Bastogne
We treat our customers with heart, always putting them first by walking in their shoes. Through friendly and honest advice, we strive to help our customers find the products that best suit their needs, creating a positive shopping environment that attracts them to return.
Maria Palmisano, Store Manager
Marionnaud Switzerland - Winterthur Rosenberg
We are committed to providing the best customer service. Our success stems from prioritising customer satisfaction, providing exceptional service, curating a diverse product selection, and incorporating customer feedback. Of course the support and dedication from the team is invaluable to our success.
Nor Shireea Samsul, Store Manager
Watsons Malaysia - Taman Nusa Bestari
Creating an impressive shopping experience focusing on hospitality, readiness and convenience will always win the heart of customers. With our dedicated store team and professional beauty advisors, we’re able to create even better and impressionable interactions.
Moch Saroil, Store Manager
Watsons Indonesia - Galaxy Mall 2 Surabaya
