At AS Watson, we are committed to putting a smile on our customers’ faces and winning over their hearts. That’s why we conducted monthly customer survey in all operating markets called the Customer Love Score. The Score is a feedback system that allows our customers to tell us their experiences after each visit by scoring on the service, products and environment.
This Top Scorer series will feature store teams who managed to score 100 around the world of AS Watson experiences.
This time we feature:
When we build strong bonds with our customers, this makes them come back. We love our store and every of our customers, and always ask the right questions to address their needs.
Ashleigh Carr, Store Manager
Superdrug - The Nook
We take our customer journey very personally. We strive to ensure that our customers feel like they are our friends. This allows them to have a perfect experience in a pleasant atmosphere.
Marleny OBrien Palmero, Store Manager
ICI PARIS XL Netherlands - Amsterdam Bijlmerplein
Our service mindset is Customer Satisfaction. All our staff understand that ‘Customers are our key assets’. We provide our customers with personalized services which exceeds their expectations and leaves them with an unforgettable experience.
Xu Jing, Store Manager
Watsons China - Henan Zhecheng Happy Home Plaza
To impress our customers, we always greet them with a smile and create a comfortable atmosphere for them. When the customer is happy, they always come back.
Suwanna Pewnuan, Store Manager
Watsons Thailand - Lotus's Nongbualamphu
