AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
We create exclusive in‑store experiences and personalised advice - meeting rising expectations shaped by travel - while delivering warm, human‑centric interactions that add value across channels and delight discerning customers. With genuine care in every interaction, appreciation follows - often when least expected.
Clayton Lin, Supervisor Store In-Charge
Watson’s Wine – APM
Our success and consistent 100 Customer Love Score comes from passion, teamwork, and genuine care. We listen, respond quickly, and deliver sincere service, supporting each other to create experiences customers that truly value.
Yogie Abrar Mustaqiem, Store Manager
Watsons Indonesia – SKA Pekanbaru
Our team’s success and our 100 Customer Love Score come from genuine care, trust, and professionalism. We put customers first, listen closely, and create a warm, welcoming environment, with strong teamwork and attention to detail making every experience feel personal and special. We believe when you serve with heart, customers truly feel the difference.
Hanna Protsyk, Store Manager
Watsons Ukraine – Lviv
Our team stands out with a powerful blend of customer focus, energy, and professionalism. United by genuine care for customers and one another, the team creates engaging, customer‑centric experiences every day, fuelled by enthusiasm and a positive energy that truly inspires.
Eline Den Dulk, Store Manager
ICI PARIS XL Netherlands – Lisse
