At AS Watson, we treat our customers like friends. We value their feedback and show our care by actively listening to them. In pursuit of this, we conduct the monthly Customer Love Score survey across all markets. It allows our customers to rate their experiences after each visit and share their feedback.
Kudos to this month’s top scorers! Congratulations to those who have achieved a perfect score of 100 this month. Their passion for customers and delivering excellent customer experiences are truly remarkable. In this month’s Top Scorer series, we proudly showcase:
Here at Watsons Philippines, we prioritise customer satisfaction and loyalty. Our team continually improves to fulfill our brand promise of always putting our customers first, anytime and anywhere. We’re proud to provide O+O services, adapting to the changing times and staying relevant to our customers.
Florenda Decena, Store Manager
Watsons Philippines – SM Sta. Rosa Mall
Building a good customer experience does not happen by accident. It arises from a strong drive to provide customers with an impressive service.
Suthida Mookphrom, Store Manager
Watsons Thailand – Roi et Hospital
Delivering great Customer Service and going above and beyond is something that our team is passionate about. We love to greet every customer and give them the most amazing shopping experience so that they will tell their friends and family, while keep coming back.
Caitlin Fairbairn, Store Manager
Superdrug – East Kilbride Shopping Centre
We make every customer feel warm and special. We spend quality time understanding their needs and providing a personalised service. Asking about their day fosters a personal connection, allowing them to connect with us on a deeper level.
John Ritchie, Store Manager
The Perfume Shop – Blackburn
