At AS Watson, customers are at the heart of everything we do. We demonstrate our commitment by listening closely to their feedback through the monthly Customer Love Score survey, conducted across all markets after each visit. Congratulations to this month’s Top Scorers for achieving a perfect score of 100 — a true reflection of their dedication to customer delight!
In this month's Top Scorer series, we feature:
Our 100 Customer Love Score comes from making customers smile - today and tomorrow. We greet them warmly, speak kindly, and stay ready to help. By understanding their needs and supporting one another in a respectful environment, we create a pleasant shopping experience that keeps customers coming back.
Nur Kamaliyah Binti Che Omar, Store Manager
Watsons Malaysia – Jerai Plaza
We ensure every customer interaction leaves a positive, lasting impression. We bring our brand to life through personalised experiences, genuine care, and operational excellence. By supporting and empowering one another, we build trust, strengthen loyalty, and drive sustainable growth - creating meaningful moments that keep customers coming back.
Aileen Torregoza, Store Supervisor
Watsons Philippines – SM City Lipa
We listen, take ownership, and uphold high standards, delivering strong service, great experiences, and growing trust. I am proud of what we are achieving together as we support each other to improve every day.
Dean Rugg, Store Manager
Superdrug – Peterborough
Our success is built on strong teamwork, trust, and a passion for great customer experiences. We listen closely, offer personalised service, and create a welcoming atmosphere. Through continuous learning and mutual support, we stay motivated and engaged, delivering exceptional experiences and consistently achieving a perfect 100 Customer Love Score.
KatarÃna Chovancová, Store Manager
Marionnaud Slovakia – Dubeň Žilina
