AS Watson is dedicated to delighting our customers and earning their loyalty. To achieve this, the Group conducts monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!
In this month's Top Scorer series, we feature:
Our team achieved a perfect 100 Customer Love Score by putting customers at the heart of everything we do. Through personalised service, genuine connections, and continuous improvement, we create memorable experiences and lasting impressions. This achievement reflects our unwavering commitment to making every customer feel valued and appreciated.
Cheng Kin Wai, Store Manager
Fortress – Cheung Kong Centre
Everything we do starts with our customers. Store manager, staffs, and pharmacist work together across roles to anticipate needs, support one another and provide caring service and professional advice. With genuine care and a strong team spirit, we strive to exceed expectations and make every customer experience a little better.
Laura Chang, Store Manager
Watsons Taiwan – Shin Dien
At the start of 2026, we aimed to achieve a perfect Customer Love Score every month. By identifying key customer touchpoints and increasing survey awareness through consistent customer engagement and team communication, we strengthened our performance and moved closer to achieving our goal.
Pınar Bihan, Store Manager
Watsons Turkey – Erasta Fethiye
A strong customer focus is brought to life by a warm and close-knit team. Their genuine camaraderie and positive energy create an inviting atmosphere that customers naturally connect with, making every interaction personal, authentic, and memorable while ensuring customers feel truly valued.
Vanessa Verreckt, Store Manager
Kruidvat Belgium – Oostmalle, Dorpsplaats 26-27
