At AS Watson, our commitment is to put a smile on our customers’ faces today and tomorrow. We believe the best way to achieve this is by listening to their feedback. To this end, we conduct a monthly customer survey called the Customer Love Score across all our markets, allowing customers to rate their experiences after each visit. Congratulations to the top scorers of this month's Customer Love Score survey for achieving a perfect score of 100!
In this month's Top Scorer series, we feature:
We listen with sincerity, care proactively, and take time to understand each customer's needs. By offering professional advice and resolving concerns with a friendly attitude, we build trust and create positive experiences that encourage customers to return and recommend us to others.
Chu Ni Na, Store Manager
Watsons Hong Kong – Festival Walk Pop-up
We give customers the freedom to shop comfortably while staying attentive and ready to help. By offering support with genuine care and listening to their feedback, we continuously enhance the shopping experience and create meaningful customer connections.
Tong Yen My, Assistant Store Manager
Watsons Vietnam – Watsons Aeon Canary
As a store in a close-knit village community, we know many of our customers personally. Our welcoming team is committed to helping every customer find the best solution, so they leave the store with a smile.
Miranda Hiemstra, Store Manager
Kruidvat Netherlands – Sint Annaparochie
We listen to our customers with empathy and care, taking time to understand their individual needs and provide personalised solutions. Through teamwork and a passion for customer service, we create memorable experiences that build trust, inspire loyalty, and deliver lasting customer satisfaction.
Estela Sutter, Store Manager
Marionnaud Switzerland – Stans
