At AS Watson, customers are at the heart of everything we do. We demonstrate our commitment by listening closely to their feedback through the monthly Customer Love Score survey, conducted across all markets after each visit. Congratulations to this month’s Top Scorers for achieving a perfect score of 100 — a true reflection of their dedication to customer delight!
In this month's Top Scorer series, we feature:
Putting a smile on our customers’ faces guides everything we do. We listen, observe, and understand their needs to deliver personalised service. By continuously learning and growing as a team, we create meaningful experiences that build trust and lasting relationships.
Nani Tong, Store Manager
Watson’s Wine – Wan Chai Convention Plaza
We put customers first from the moment they enter our stores. With friendly support, personalised service, and a warm smile accompanied by the traditional Thai “Wai,” we create a welcoming shopping experience and sincerely thank our customers for their trust in Watsons.
Chanasit Sebsing, Store Manager
Watsons Thailand – Lotus's Thatum
Our 100 Customer Love Score reflects our strong teamwork, customer-first mindset, and passion for service excellence. We listen, provide personalised recommendations, and go the extra mile to create a welcoming experience that builds trust and loyalty.
Amin Azizi Abd Talib, Store Manager
Watsons Singapore – Bukit Timah Plaza
Our success comes from putting customers at the heart of everything we do. By understanding their needs, offering personalised recommendations, and supporting one another as a team, we create memorable experiences that build trust and loyalty.
Eszter Baranyi, Store Manager
Marionnaud Hungary – Győr
