Top Scorers of Customer Love Score

Top Scorers of Customer Love Score

AS Watson believes that if we love our customers, our customers will reward us with their loyalty. One way to demonstrate our love is by listening to customers’ feedback. To achieve this, the Group conducts a monthly customer survey, Customer Love Score, across all of our operating markets, enabling customers to rate their experiences after each visit. Congratulations to the Top Scorers of this month who've managed to score 100 in the Customer Love Score survey!

In this month's Top Scorer series, we feature:

Located in the Central business hub, we pride ourselves in our excellent customer service and warm and welcoming demeanor which prioritises personalised solutions via our O+O platform, efficient click & collect checkout, and friendly staff.

Cheng Kin Wai, Store Advisor

As a team, we provide extra attention to ensure we meet our customers’ needs and provide them with an exceptional shopping experience. Our warm smiles also go a long way to help us achieve 100 on our CLS scores.

Hüseyin Kavalci, Store Manager
Watsons Türkiye - Kanlica

We aim to love our customers. Before we open our stores every day, we plan how we can deliver the best service to win over our customers’ hearts and minds. Customers are always grateful for this.

Elisabetta Nirta, Store Manager
Kruidvat Belgium - Waterschei

We create a homely environment for customers to shop. We treat them like family and celebrate their milestones, or bake a cake to share it with them while they shop. This is what great service is all about.

Gabriela Černá Štachová, Store Manager
Marionnaud Czech Republic - Zlín centrum

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