At a recent sharing session with the leadership team of the Hospital Authority, Malina, our Group CEO, reflected on the lessons that have shaped her leadership journey, from overcoming personal setbacks as a young athlete to leading a business that has successfully adapted and evolved for 185 years.
Reflecting on both her personal experiences and AS Watson's 185-year journey, Malina shared that in a world where uncertainty has become the norm, organisations and individuals must build for volatility rather than stability, embracing change and committing to continuous learning.
The Formula of Resilience
At the core of the Resilient Leadership session was Malina's Formula of Resilience:
Emotional Resilience = APP
Acceptance + Perspective + Positive Action
She outlined three practical behaviours that underpin resilience during challenging times:
Resilience in Action
Malina emphasised that resilient leaders are not those who never experience stress. They are those who recover, adapt and remain positive despite challenges.
As she put it, “Recovery is rarely linear. There will not necessarily be improvement every day, and unexpected challenges and setbacks are part of the journey. Resilience is about remembering what matters most, focusing on what we can control, and continuing to move forward.”
