At AS Watson, we’re committed to understanding our customers and adapting to their evolving needs. We believe that actively listening to their feedback is the best way to show our care. In pursuit of this goal, we conduct a monthly customer survey known as the Customer Love Score across all our markets. The survey allows our customers to rate their experiences after each visit and share their feedback.
We extend our heartfelt congratulations to this month's Top Scorers of the Customer Love Score survey, who have achieved a perfect score of 100. This remarkable accomplishment is a testament to their unwavering dedication in delivering exceptional customer experiences.
In this month's Top Scorer series, we proudly showcase:
Our success hinges on prioritising customers, delivering exceptional service, personalised experiences, value-added services, emotional connections and extensive staff training and support. Customer satisfaction is at the core of our service excellence.
Liu Wenjuan, Store Manager
Watsons China - Shanxi Jinzhong Jiexiu Ding Shang Shopping Plaza
We want our customers to shop in comfort and to be able to get help and support whenever they need it. To serve with “Passion” and “Make every customer feel at home” is our bedrock principles.
Sandy Huang, Store Manager
Watsons Taiwan - Yung Zhong
Customer satisfaction is paramount to us. We strive to provide impeccable service, attentively listen, offer guidance in choosing gifts or products. Nothing brings us greater joy than customers expressing their satisfaction and gratitude for their purchases.
Carmen Pascu, Store Manager
Marionnaud Romania - Braila Promenada
We’re a small store but serve with a big heart. We want to make every shopping experience special and memorable for our customers, and that’s our priority. We take pride in remembering every purchase our customers make and frequently follow up with them.
Rossella Marino, Store Manager
Marionnaud Italy - Domodossola F.lli Dio
