At AS Watson, our commitment is to put a smile on our customers’ faces today and tomorrow. We believe the best way to achieve this is by listening to their feedback. To this end, we conduct a monthly customer survey called the Customer Love Score across all our markets, allowing customers to rate their experiences after each visit.
Congratulations to the top scorers of this month's Customer Love Score survey for achieving a perfect score of 100!
In this month's Top Scorer series, we feature:
Our success is driven by living Watsons’ Staff Character standards. Through the Basket Fantastic+ approach, our team proactively engages customers, understands their needs, and recommends relevant products, promotions, and member benefits—delivering warm, consistent, and customer‑centric service from entry to checkout.
Waeromli Che-Ubong, Store Manager
Watsons Thailand – Big C Pattani
We achieved a 100% Customer Love Score through strong teamwork and consistent service excellence. Our team warmly engages customers, provides attentive support, and maintains high store standards—ensuring well‑stocked shelves and a pleasant, memorable shopping experience.
Wu Chengbin, Store Manager
Watsons Singapore – Tampines Mart
We are proud to achieve a 100% Customer Love Score through strong teamwork and shared commitment. By warmly welcoming every customer, going the extra mile, and leading with a genuine smile, we create memorable experiences that reflect our passion for service.
Bianca Heijnen, Store Manager
Kruidvat Netherlands – Roosendaal Roselaar
Achieving the highest CLS is especially meaningful while serving a high volume of customers daily. It is made possible through thorough training, shared understanding, and strong teamwork. Despite the challenges, I am truly proud that we succeeded together.
Veronika Tretjakova, Store Manager
Drogas Latvia – Spice, Riga
